Policies/FAQ/Size Chart

 

ALL OF THE POLICIES ARE ALSO LISTED ON OUR WHOLESALE GROUP IN MORE DETAIL, YOU ARE REQUIRED TO INITIAL THERE BEFORE YOUR FIRST ORDER <<<

 

Turnaround

Our tees are made to order. WHY? Because this allows you the flexibility to order the quantities you need specifically for your pre orders or sizes that sell well for your store. Tees take APPROX 14 business days. Bleached tees will be at the end of that timeline due to the extra processes involved in production. We can sometimes run over our time line during busy production times. Please make sure you count BUSINESS days, not weekends or holidays. If you need a specific date met, please msg one of our admins in our wholesale group to see if we can accommodate that time frame. 

 

Your Pre-Orders

We are not responsible for your pre orders. What does this mean? This means if you tell your customers the wrong turnaround or say ships in 2 weeks which is only 10 business days or don't give them accurate info... then they get upset and want a refund. We don't offer the refund for that. Even if you give them exact accurate info and the same thing happens... we aren't responsible for your pre orders. Please do not message us stating your customers are upset you need the tees. The timeline is laid out above and we will in almost all scenarios meet that timeline. Need an update? If it’s been ATLEAST 10 business days please email orders.rrtees@gmail.com

 

Size Charts: 

 

Tee/Color:

If you order an item on the website, there are times where the color tee will change slightly if original tee used it out of stock with factory, When running a pre order it is best to comment on photo on FB so we can let you know if there are current changes. As above we aren't responsible for a pre order if color tee changes due to this issue, without alerting us on FB that you are running. Any returns are FOR STORE CREDIT ONLY, no exceptions. Codes do not expire.

 

Refunds/Credits

Raining Rustic Tees does not offer refunds. The only event that a refund will be given is if the product is received damaged or wrong on our part. If it is damage due to USPS shipment, we will ask that you file a claim with USPS. It is important that you choose the insured shipping in this case to make sure you are covered. If your order is delayed a few days we do not offer refunds. If you change your mind, we do not offer refunds. You have 48 hours after the package is delivered to inspect and notify of any such damages or issues. We cannot assist a replacement/return after that timeline. All order issues need to be email to orders.rrtees@gmail.com. Using another email may cause delays in response. 

 

Mail Carrier Transit

We are not responsible for lost/stolen packages. Once an items leaves us we are not responsible for the package. We will work with you to try to rectify the situation to benefit both parties. Please select USPS insurance at check out so that your package is insured and you can file a USPS claim for such instances. Tracking info is auto sent to email or number that you provide for your order.

 

Tracking

Tracking info is auto sent to the email or number that you provide for your order. If you log into your account and select the order and no tracking number is showing the order HASN'T been shipped, please don't message/email asking for that info. If it is available it will be there. You will get a notification once label is created so you can track your shipment. 

 

Minimums

You MUST order the minimums as laid out in the description. Most of our tees are a minimum of three per color tee/design/neck style. However, our screen printed are a minimum of six. The description will always state what the min is. If you place singles orders your order will be refunded and cancelled as soon as the admin sees the order. Please respect our mins. We are in business to print in bulk, at wholesale cost. If you want at retail cost please contact an admin.

 

Our Tees

We use a wide variety of brands. Including mostly, Bella, Next-level, & Jerzees. We only use trusted brands that we have worked with over the last several years. Our tees are soft and adorable. Most are unisex sizing, however if it is one that happens to be women's sizing it will say so in the description. 

 

Bleaching/Designs

Pictured of tees can be relatively different in color or bleached areas. While we try to make all tees as alike as pic as possible, bleaching can be different per tee due to multiple people making these tees. Some areas on tee may not be as white depending on how the black reacts. If you ever have questions please reach out before purchase. Color tees can appear slightly different due to lighting, and images can appear more clear in our photos. Some photos we use are mock up, so please feel free to ask at any time. Bleach can dim an image or change the arts color to some degree. Each tee is different due to the process. Bleach tees will smell of bleach, and can have a musky smell when received due to the heat and bleach smell combined. A nice air out, febreeze fabric spray, can eliminate this issue. Ask customers to delicate wash, cold water, by hand, and not with items that cannot be bleached. Tees are not washed before shipping. 

 

Respect

Kindness and respect are demanded. Anyone who is ugly to an admin or staff member can result in removal from our wholesale group and lose ability to order on our website. We will always be upfront and honest with you, but we do require respect at all times. We work with thousands of boutiques and have happy continued relationships with them for a reason. We are all in this business to make money and grow together. We look forward to working with you. 

 

Out of our control

There are likely to be events/situations that arise that may cause long delays, best example is COVID -19. We will always be VERY open about delays or constraints in our constant updates in our wholesale group. But life can happen. We have multiple staff members so we aren't counting sickness, absences or anything like that against this... we are talking about hurricanes, crazy weather, you know, life situations that can cause a business to shut down for some amount of days,etc. Please try to be understanding if anything like this happens and we will work our hardest around those situations. 

 

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

tees Raining Rustic (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy [Insert URL Link to your Privacy Policy] (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

1. User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies.

2. User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that tees Raining Rustic and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

3. Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of [Describe company’s goods/service offerings - this should be broad and general to encompass any type of message you may send. Messages outside of this scope may not be allowed under the TCPA]. Messages may include checkout reminders.

4. Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

5. Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at amanda.jernigan@yahoo.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

6. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

7. Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.

8. Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

9. Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

10. Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes: - Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity; - Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age; - Pirated computer programs, viruses, worms, Trojan horses, or other harmful code; - Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received; - Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and - Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

11. Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Portland, Texas before one arbitrator. The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which tees Raining Rustic’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

12. Florida Law: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

13. Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.